Return and Exchange Policy – Lavilo Store At Lavilo Store, we always strive for your satisfaction, so we provide you with a clear return and exchange policy: 1. Return and Exchange Policy • Beauty and personal care products: cannot be returned or exchanged, even if in their original condition, to ensure your safety. • Damaged products: can be exchanged for the same product only, provided that the damage is proven with a clear video showing the defect from different angles within a maximum of 14 days from receiving the order. • Perfumes: can be returned if unopened and unused and in their original condition. • Opened perfumes: cannot be returned or exchanged under any circumstances. 2. Fees and Conditions for Return • If the product is damaged, Lavilo Store bears all the costs. • Unopened products can be returned, and the return fee is 20 riyals. 3. Cancelation of Order After Shipping • The amount will be refunded after the products are returned to the warehouse within 3 working days, with a deduction of the shipping cost of 20 riyals. 4. How to Exchange a Damaged Product • Contact customer service via WhatsApp at 966507962274. • The product must be in its original condition, unused, and in its original packaging. 5. Duration of Return or Exchange Process • The process will be completed within 7 to 14 working days after receiving the product and verifying its condition. At Lavilo Store, your satisfaction is our goal.
